👋🏼 Hello! I’m Wai Shun.
Welcome to my portfolio.
I’m a Staff Product Designer at Tanzu Labs (formerly Pivotal Labs). I help companies build high-value software and high performing product teams while practicing User-Centered Design and Lean principles. Currently based in Singapore 🇸🇬.
My work
Claims Lodgement Portal
An insurance claim lodgement portal designed for third-parties representing claimants, aiming to simplify and expedite the claims lodgement process.
TAL Insurance
Product Design Foundations Workshop
A 6-module workshop with hands-on activities to equip junior designers and teammates from other disciplines on essential product design skills.
Workshop
Feedback Form
Redesigned the feedback form on singaporeair.com to streamline feedback submission for customers and improving the service recovery process for the airline.
Singapore Airlines
Companies that I’ve worked with
What people say…
“Shun excels at advocating for the user experience and surfacing potential UX problems. He effectively collaborates with cross-functional teams and stakeholders to ensure the product meets user needs. Shun’s user-centered approach and collaboration skills enable him to provide valuable feedback throughout the product development process.”
“Shun facilitates workshops with stakeholders exceptionally well, guiding them smoothly to the desired outcomes. Shun’s positive personality helped unify the team, and his self-awareness, discipline, and professionalism were evident in his ability to manage challenging stakeholders. Well done!”